Shipping policy
At Stephy Store Online, we work with trusted suppliers and fulfillment partners to ship products directly to our customers. Because our products may be shipped from different locations, shipping times and delivery methods can vary depending on the product and destination.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times vary depending on your location and the product ordered.
Typical delivery estimates are:
- United States: 7–20 business days
- Canada: 10–25 business days
- United Kingdom: 7–20 business days
- Europe: 7–25 business days
- Australia & New Zealand: 10–25 business days
- Other international destinations: 10–30 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may occasionally take longer due to customs processing, weather, carrier delays, holidays, high order volumes, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, product, shipping method, and current shipping availability.
From time to time, we may offer free shipping promotions on selected products or destinations.
4. Order Tracking
Once your order has shipped, we will provide tracking information when a tracking number is available.
Tracking information may take several days to become active after the order has been shipped.
You can use the tracking information provided to monitor the progress of your shipment.
5. Multiple Products in One Order
If you purchase multiple products, they may be shipped separately.
This can happen because products may be fulfilled by different suppliers or shipped from different warehouses. As a result, you may receive multiple packages and separate tracking numbers for the same order.
You will not be charged additional shipping fees simply because your order arrives in multiple packages, unless the applicable shipping charges were clearly shown to you at checkout.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or other fees charged by their local authorities.
Stephy Store Online does not control these charges and cannot guarantee whether or when they will be applied.
Customers are also responsible for providing accurate shipping and contact information required for successful delivery.
7. Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
If you realize that you have entered an incorrect address, contact us as soon as possible.
We will make reasonable efforts to update the shipping information before the order is processed or shipped, but we cannot guarantee that changes will be possible after processing has begun.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
8. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided to you.
If the tracking information shows that the package is still in transit, please allow additional time for delivery, particularly for international shipments.
If a package is officially confirmed as lost by the shipping carrier, please contact us so that we can review the situation and determine the appropriate resolution.
Stephy Store Online is not responsible for delays caused by shipping carriers, customs authorities, natural disasters, strikes, or other circumstances outside our control.
9. Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery address.
- Ask household members, neighbors, or building management whether they received the package.
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, contact us and we will review the available shipping information.
10. Damaged Packages
If your package arrives visibly damaged, please document the damage by taking photographs or videos of the package and its contents.
Contact us as soon as possible with:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A description of the issue
We will review the claim and work with the appropriate shipping or fulfillment partner to determine the available resolution.
11. Shipping Restrictions
Some products may not be available for shipment to certain countries or regions due to supplier restrictions, carrier limitations, customs regulations, or applicable laws.
If we are unable to ship an order to your destination, we will contact you regarding the available options.
12. Changes to This Shipping Policy
Stephy Store Online reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with the updated "Last Updated" date.
13. Contact Us
If you have questions about your order or our shipping policy, please contact us through the Contact Us page on Stephy Store Online or through the customer service contact information provided on our website.
Thank you for shopping with Stephy Store Online!